The sousa way
Developing a team – on the sports field, in the office or on the shop floor – relies upon taking thoughtful improvement action. Thoughtfulness includes several key inputs:
- Understanding the overall business objectives in a future state, spanning productivity, customer experience or other operational measures
- Establishing clarity about the current conditions, using both data & direct observation where the work is done. We want to understand the practical experiences for both the team members doing the work & the ultimate impact on customers
- Team member engagement, good data & a grasp on the situational context allow logical breakdown of complex problems into smaller, tangible targets
With good problem definitions & tangible targets, we have the essential inputs for practical problem solving action by the team. In this way, we can foster creativity & ultimately, process ownership by those doing the work. Those doing the work are then positioned to establish standards. Standards are essential as both the basis for both daily consistency & future improvement.
Put simply, the time proven path to team development is through logical, respectful & practical problem solving. It’s the path to team member commitment, improved internal operations & better customer experiences with your firm.
BRAD MILLER
CEO
Adventec Industrial
“I’ve worked with many consulting firms. Sousa Consulting stands out in its ability to identify what matters & move the needle for the business.
Advantec successfully engaged Sousa for both new project start-up & performance improvement of ongoing programs.”