LEAN PROCESS DEVELOPMENT

There’s a good chance you’ve seen the same recurring problems for some time. You’ve asked questions & received assurances that action has been taken. Yet, the problems persist.

You know that your business can be more productive, customer satisfaction can be higher & that your team has the potential to deliver on these objectives. What to do?

Engage Sousa Consulting for help. So, what should you expect?

Firstly, every situation will be explored within the context of the client’s particular needs. Typically, the Sousa team will meet your team, listen & ask questions. We’ll want to walk & talk, to learn about what’s going well & where the struggles are happening. We’ll want to start building an open & collaborative relationship with your managers & team leaders.

Once there’s consensus on the business needs & the practical considerations from the daily work, we’ll typically work with your team to map the processes, gather data & seek a deeper grasp of the details. We want to clearly understand the problems & guide the working team towards a consensus on them.

With good problem definitions & team consensus, we can take action together. Action can include a mix of short term improvements & longer term transformations or breakthroughs. We let the facts & the business needs guide next steps.